Request Broadband Service
Bona Fide Retail Request Program (BFRR)
This consists of a program developed and implemented by participating Incumbent Local Exchange Carriers (ILECs) in order to attract and aggregate requests for services.
If you reside in the service territory of Verizon, Embarq (formerly Sprint), or Windstream (formerly Alltel), and advanced services are not currently available, the Bona Fide Retail Request Program (BFRR) allows you to submit a written request for services.
Generally speaking, the BFRR program provides that if:
- 50 retail customers or 25% of retail access lines in a “community” as defined in Act 183, whichever is less, request same or comparable service; and
- commit to at least one year of service from the participating provider then service must be provided within 365 days. For further information on BFRR process, please contact your participating service provider.
BFRR Forms
Click here for the Verizon BFRR form